Privacy policy

Last updated: April 23, 2026

OKO Urbex Clothing operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a customized shopping experience (“Services”). OKO Urbex Clothing is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit us, use our Services, make a purchase or other transaction through the Services, or otherwise communicate with us. With respect to the collection, processing, and disclosure of your personal information, in the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or another person, or that can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been anonymized, so that it cannot identify you or be reasonably linked to you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from them:

  • Contact information, including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information, including credit card numbers, debit card numbers, financial account numbers, payment card information, financial account information, transaction details, payment method and confirmation, and other payment details.
  • Account information, including your username, password, security questions, preferences, and settings.
  • Transaction information, including items you view, add to your cart, add to your wishlist, purchase, return, exchange, or cancel, and your previous transactions.
  • Communications with us, including information you provide when communicating with us, such as when submitting a customer support inquiry.
  • Device information, including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information, including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide your personal information;
  • Automatically through the Services, including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
  • From our service providers, including when we engage them to enable certain technologies and when they collect or process your personal information on our behalf;
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

Providing, Customizing, and Improving the Services

We use your personal information to provide the Services, including fulfilling our contract with you, processing your payments, fulfilling your orders, remembering your preferences and items of interest, sending account-related notifications, processing purchases, returns, exchanges, or other transactions, creating, maintaining, and otherwise managing your account, arranging shipping, facilitating returns and exchanges, enabling you to post reviews, and creating a personalized shopping experience for you, such as recommending products related to your purchases. This may also include using your personal information to better customize and improve the Services.

Marketing and Advertising

We use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications via email, text messages, or mail, and displaying online advertisements for products or services within the Services or on other websites, including based on items you previously purchased or added to your cart, and other activity within the Services.

Security and Fraud Prevention

We use your personal information to verify your account, provide a safe payment and shopping experience, detect, investigate, or take action regarding possible fraudulent, illegal, dangerous, or harmful activity, protect public safety, and secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other access details with anyone else.

Communicating with You

We use your personal information to provide customer support, respond to you quickly, deliver efficient service, and maintain our business relationship with you.

Legal Reasons

We use your personal information to comply with applicable laws or respond to valid legal processes, including requests from law enforcement or government authorities, to investigate or participate in civil discovery, potential or actual litigation, or other legal disputes, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

Under certain circumstances, we may disclose your personal information to third parties for legitimate purposes in accordance with this Privacy Policy. Such circumstances may include the following:

  • With Shopify, vendors, and other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
  • With business and marketing partners who provide marketing and advertising services to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to direct us not to share information about you and not to show you targeted advertising and marketing based on your online activity across different merchants and websites.
  • When you direct us to disclose certain information to third parties, request us to do so, or otherwise consent, such as for shipping products or through your use of social media widgets or login integrations.
  • With our affiliates or otherwise within our corporate group.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Information that you submit through the Services will be transmitted to and shared with Shopify and with third parties that may be located in countries other than your country of residence, in order to provide and improve the Services.

In addition, to help protect, grow, and improve our business, we use certain enhanced Shopify features that include data and information obtained from your interactions with our Store, together with other merchants and Shopify. To provide these enhanced features, Shopify may use personal information collected about your interactions with our store together with other merchants and Shopify.

In these circumstances, Shopify is responsible for processing your personal information, including responding to your requests to exercise your rights regarding the use of your personal information for these purposes.

To learn more about how Shopify uses your personal information and your rights, you may visit the Shopify Consumer Privacy Policy page. Depending on where you live, you may be able to exercise certain rights regarding your personal information here: Shopify Privacy Portal link.

Third-Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on those sites.

Information you provide in public or semi-public areas, including information you share on third-party social media platforms, may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or a third party. The inclusion of such links by us does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed within the Services.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect any personal information from children who have not reached the age of majority in your jurisdiction. If you are a parent or legal guardian of a child who has provided us with their personal information, you may contact us using the contact details below and request that it be deleted.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined under applicable law) the personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” Additionally, any information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

The length of time we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute, may apply only in certain circumstances, and in certain cases we may deny your request as permitted by law.

  • Right to access / know. You may have the right to request access to the personal information we hold about you.
  • Right to delete. You may have the right to request deletion of the personal information we hold about you.
  • Right to correct. You may have the right to request that we correct inaccurate personal information we hold about you.
  • Right to portability. Under certain circumstances and with certain exceptions, you may have the right to receive a copy of the personal information we hold about you and request that we transfer it to a third party.
  • Managing communication preferences. We may send you promotional emails, and you may unsubscribe at any time using the unsubscribe option included in those emails. If you unsubscribe, we may still send you non-promotional emails, such as those related to your account or your orders.

If you reside in the United Kingdom or the European Economic Area, you may also have the following rights, subject to exceptions and limitations under local laws:

  • Object to processing and restrict processing: You may have the right to request that we stop or limit the processing of personal information for certain purposes.
  • Withdraw consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent. If you withdraw your consent, it will not affect the lawfulness of any processing based on your consent before it was withdrawn.

You may exercise any of these rights as indicated in the Services, or by contacting us using the contact details below.

To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you may visit: https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. Before processing your requests, we may need to verify your identity as permitted or required by applicable law.

In accordance with applicable laws, you may designate an authorized agent to submit requests on your behalf. Before accepting such a request, we will require the agent to provide proof that you authorized them to act on your behalf, and we may need to verify your identity directly.

We will respond to your request in a timely manner as required by applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details below or file a complaint with your local data protection authority. A list of supervisory authorities responsible for data protection in the EEA can be found here.

International Transfers

Please note that we may transfer, store, and process your personal information outside the country where you live.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or any equivalent contracts issued by the relevant competent authority in the United Kingdom, unless the transfer is to a country that is considered to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last updated” date, and provide notice as required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us.